Emirates flight EK521 was involved in an operational incident upon landing at Dubai International Airport at approximately 12:45 local time; all passengers and crew were evacuated safely due to the quick response of the teams at Emirates and Dubai International Airport.

Statement by His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Emirates’ Chairman & Chief Executive on incident involving EK521:

The aircraft, a Boeing 777-300 registration A6-EMW powered by Rolls-Royce Trent 800 engines, was travelling from Trivandrum International Airport in Thiruvananthapuram, India to Dubai. There were 282 passengers and 18 crew on board.

The Boeing aircraft was delivered to Emirates in March 2003. Both the Captain and the First Officer have over seven thousand hours of flying experience each. Emirates is fully collaborating with local authorities to determine the cause of the incident.

Due to this incident, Dubai International Airport was closed for a few hours this afternoon and a number of flights were cancelled, delayed or diverted. Dubai International Airport gradually started to resume operations at approximately 1830 local time today –  more information on Emirates flights will be available on the Emirates website and social media channels.

Passengers holding tickets purchased on or before 3rd August 2016 can rebook or cancel their bookings at no charge.

For more information, visit emirates.com or contact the local Emirates sales offices. Numbers can be found HERE

The main priority remains with those involved and offering support to affected families and friends.

Dedicated telephone lines are now active for family members:

  • UAE – 8002111
  • UK – 00442034508853
  • US – 1-877 350-2081